Returns & Exchanges
At The Jerky Co, we take pride in the quality of our premium meats; if your order arrives damaged or fails to meet our high freshness standards, we are committed to making it right. Due to the perishable nature of our food products, we handle returns on a case-by-case basis to ensure total customer satisfaction.
Inspect Your Shipment
Upon receiving your jerky delivery, please inspect the vacuum seals and packaging immediately for any signs of damage or compromise during transit.
Contact Support
If there is an issue, email our team within 7 days of delivery with your order number and clear photos of the product and packaging in question.
Review Process
Our quality assurance team will review your claim within 48 hours to determine if a replacement, store credit, or full refund is the appropriate resolution.
Resolution Delivery
Once approved, we will immediately dispatch a fresh replacement batch to your address or process your refund back to the original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing